Frequently Asked Questions:
When will my order ship?
Orders will typically ship within 3 days of purchase. Please be mindful of delays due to weather or holidays. Once your order is processed you will be notified by email with a tracking number
How do I track my order?
A tracking number will be generated once a shipping label is created. Please allow up to 5 days for processing prior to the tracking number created and sent to you via email.
How do I cancel or add to my order?
Within the 2-3 day processing window, you can request to cancel or modify your order by emailing the specific details to your inquiry to firstname.lastname@example.org with the subject line: “CANCEL (ORDER NUMBER) or MODIFY” (ORDER NUMBER). We will respond within 48 hours with the next steps.
What is your return and exchange policy?
We accept returns or exchanges within 7 days of receiving the item(s). If you would like to return an item please email the specific details to email@example.com with the subject line “RETURN(ORDER NUMBER)” or “EXCHANGE (ORDER NUMBER)”. We will respond within 48 hours with the next steps.